Support Center

We're happy to help. We usually reply within 1–2 business days.

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Email Support

Write to us with any question, bug report, or suggestion.

support@mycheff.net
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Account & Data Deletion

Use this page if you want to delete your account and your data.

Delete Account Page →

Frequently Asked Questions

What is MyChef?

MyChef is a mobile cooking app offering access to hundreds of recipes and recipe suggestions based on the ingredients you have on hand. The AI chef assistant and photo-based calorie estimate are MyChef PRO subscription features.

How do I create an account?

Open the app and create your free account from the "Sign Up" screen with your email and password. Your account is active immediately — no email verification is required.

Can I try the app without creating an account?

Yes. Use "Continue Without Signing In" on the login screen to browse recipes in guest mode. Favorites, collections, and fully personalized suggestions require an account.

I forgot my password — how do I reset it?

Tap "Forgot password" on the login screen. Enter your email address and we'll send you a 6-digit reset code. Enter the code and set a new password.

How do I cancel my subscription?

Subscriptions are managed through your device's store account:

Cancellation takes effect at the end of the current billing period. See the Subscription Terms for details.

How accurate are the calorie estimates?

Calorie and nutrition information is generated by AI and is an estimate for informational purposes only. It does not replace medical or nutritional advice. See the Health Notice.

Is my data safe?

Yes. We explain how we protect your data in detail in our Privacy Policy. We never sell your data.

How do I delete my account?

From within the app, go to Profile → Account Settings and tap "Permanently Delete Account" at the bottom, or submit a request from the Account & Data Deletion page.

Can't find your answer here? Write to support@mycheff.net and we'll help you out.